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Operations Director

Unclaimed Baggage, part of The Owens Group International family of companies (NetTracer, Lost & Found Baggage, Bag Central) is seeking an Operations Director with warehouse experience to lead 70+ team members in our facility in Scottsboro, AL.

Reporting directly to the President, the successful candidate will be able to:

  • Assist in evaluating current and proposed system and procedures.
  • Recommend changes when necessary and assists in implementation of new processes.
  • Monitor operations for efficiency, safety and lean principles, ensuring that all applicable requirements are being followed and met.
  • Develop and coordinate department goals to align with and accomplish company’s annual strategic objectives.
  • Rely on extensive experience and judgment to plan and accomplish production goals.
  • Lead and direct the work of team members.
  • Work with management to contribute to the development and implementation of short and long-term organizational planning, strategies, policies and practices.
  • Be able to work within a culture of servant leadership with daily decisions based on stewardship.


  • Manage day-to-day activities of 70+ team members
  • Direct, coordinate and monitor activities of multiple departments in areas of production, pricing and warehouse/distribution of product, ensure smooth operational procedures
  • Responsible for employee relations and human resources standards including but not limited to: staffing needs, recruiting, interviewing, hiring, training, disciplinary process, rewards & praise, motivating staff and team building
  • Provide on-going training and development to team by maintaining up-to-date job descriptions and SOP’S, and providing routine coaching and performance feedback
  • Handle employee discipline issues and any/all processes as a result of issues
  • Ensure implementation and adherence to health and safety standards/ procedures
  • Perform various administrative tasks including accurate department reports and KPI’S
  • Keep a safe, clean, and organized facility for all operations areas
  • Maintain the Lean/5S standard
  • All other tasks assigned by management


  • Demonstrated leadership and vision in managing a team
  • Excellent critical thinking, time management, written and verbal communications skills
  • Social perceptiveness and emotional intelligence skills
  • A demonstrated commitment to high professional ethical standards
  • Excellent interpersonal skills and a collaborative management style
  • Proficient Microsoft office computer skills, including Word, Excel and Outlook
  • May be required to meet certain certifications for warehouse


  • Requires a bachelor’s degree in business administration or in a discipline related to facility operation and maintenance; or an equivalent combination of technical training and experience in administration maintenance
  • Minimum of 5 years of experience in the field or a related area
  • Proven leadership of large teams
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge and experience in production and warehouse processes and techniques
  • Knowledge of health and safety standards and compliance
  • Knowledge of human resources principles and practices
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